How Can We Help You?
Get answers to common questions about Aurora Life’s services.
Find The Commonly Asked Questions Here
What services does Aurora Life offer and how do I book a consultation?
Aurora Life provides telehealth consultations with AHPRA-registered healthcare professionals. To book, complete our free online pre-screening questionnaire, then select an available time slot. Initial consultations are $129, and follow-up consultations are $69. We strive to offer same-day consultations when possible.
Are your healthcare professionals qualified, and what can I expect during a consultation?
Yes, all our healthcare professionals are AHPRA-registered and experienced in telehealth. Consultations typically last 20-30 minutes and follow up to 15 minutes, during which we discuss your health concerns and explore potential care options. Prescriptions can be provided when appropriate, based on your individual needs.
What technology do I need for a telehealth consultation?
You'll need a device (computer, tablet, or smartphone) with a camera, microphone, and stable internet connection. We adhere to strict privacy policies in compliance with Australian laws, ensuring all your personal information remains confidential.
Do you offer consultations in languages other than English, and what if I need to reschedule?
Yes, we offer consultations in multiple languages. Please inquire about available options when booking. You can reschedule through our patient portal, subject to our cancellation policy. For specific timeframes and any applicable fees, please refer to the policy on our website.
